Head of Digital and Creative Services (Medical Communications)

Location: Hybrid in Chester, Manchester or London, United Kingdom

Company

hirify.global is a global knowledge and publishing group; Springer Health+ provides medical communications and education services for pharmaceutical companies and healthcare professionals.

What you will do

• Shape and implement the digital and creative services strategy across Springer Health+, Adis and the Local Pillar.
• Lead the creative and digital services team as a centre of expertise and strategic enablement hub.
• Define, scope, budget and resource websites, HCP platforms, e-learning, video, animation, podcasts, data visualisation, omnichannel programmes and digital congress activities.
• Build scalable production workflows covering briefing, procurement, resource allocation, review, approval and delivery.
• Manage agencies, freelancers, technology partners and specialist suppliers, including selection, negotiation and performance reviews.
• Establish standards for quality assurance, brand consistency, user experience, accessibility, AI-assisted production and supplier delivery.

Requirements

• Significant experience managing creative, digital or integrated production teams in medical or healthcare communications agencies.
• Experience implementing digital and creative capability-development and delivery strategies.
• Experience building shared services, centres of expertise or enablement models for distributed teams.
• Strong knowledge of creative production, workflow design, resource management and quality assurance.
• Experience with workflow tools, supplier management, budgeting, capacity planning and financial control.
• Confident client-facing, presentation and stakeholder-management skills, with the ability to work across creative, scientific, editorial, technical and commercial functions.

Nice to have

• Experience with global and local pharmaceutical programmes and pharmaceutical review, approval and compliance processes.
• Knowledge of accessibility, inclusive design, omnichannel communications and digital analytics.
• Experience introducing AI-assisted or automated creative-production processes with appropriate human oversight.

Culture & Benefits

• Work across global and local teams in the UK, USA, Europe and Asia.
• Focus on inclusion and enabling diverse perspectives and ideas to flourish.
• Hybrid working model based in Chester, Manchester or London.
• Opportunity to improve digital and creative capability across a global medical communications organisation.