Customer Support Representative (Payments)

Location: Dublin, Ireland

Company

hirify.global operates in the payments industry, providing support for payment processing products and systems.

What you will do

• Resolve technical support issues for clients and merchants using POS products, card terminals, and software-based systems.
• Respond to customer requests through telephone, email, chat, and SMS.
• Use documentation, databases, and established processes to research issues and determine appropriate solutions.
• Record complete and accurate information about inquiries and problems in internal databases.
• Update knowledge of POS products, policies, procedures, compliance requirements, and industry regulations through training and online manuals.

Requirements

• High school diploma or equivalent.
• At least 2 years of relevant experience.
• Basic computer skills and the ability to work with software packages, databases, and front-end programs.
• Ability to research customer inquiries and resolve routine to moderately difficult issues.
• Ability to develop basic knowledge of the payments industry.

Nice to have

• At least 4 years of relevant experience.
• Previous customer service experience focused on the payments industry.

Culture & Benefits

• Ongoing training and access to online manuals and reference materials.
• Opportunity to expand the knowledge base for newly implemented and revised POS products.
• Work involves routine to moderately difficult assignments with limited daily supervision.