Trust & Safety Specialist

Location: Dublin, Ireland; hybrid model with more than half of the time on-site in the Dublin office, two days per week. Weekend coverage on Saturday or Sunday is required.

Salary: €54,000–€56,000 annual base compensation, plus equity; benefits are additional.

Company

hirify.global is a software platform and global community for active people, helping athletes track activities, connect with others, and achieve their goals.

What you will do

• Review reactive user reports and proactive detection flags using hirify.global’s moderation tools and Intercom.
• Make content and account enforcement decisions under Community Standards, the Acceptable Use Policy, and internal policies.
• Manage moderation queues, SLA targets, decision accuracy, and consistency with the manager.
• Escalate edge cases, novel policy questions, child safety incidents, legal requests, and other high-severity matters.
• Support compliance workflows related to the Digital Services Act and Take It Down Act.
• Identify policy gaps, tooling issues, and recurring content patterns while collaborating with Policy, Legal, Engineering, and Customer Experience.

Requirements

• Experience in content moderation, online safety, or trust and safety operations.
• Comfort reviewing sensitive and graphic content, including harassment, spam, child safety material, and self-harm.
• Strong judgement in ambiguous policy situations and the ability to explain well-grounded decisions.
• Clear, concise communication skills for escalating sensitive issues and reporting patterns.
• Ability to work independently, manage queues effectively, and involve senior colleagues when appropriate.
• Availability to work one weekend day, Saturday or Sunday, for regulatory and time-sensitive coverage.

Nice to have

• Experience with Intercom or similar ticketing and support platforms.
• Familiarity with content moderation regulations such as the Digital Services Act or GDPR.
• Professional fluency in a second European language.

Culture & Benefits

• Work in a small, high-trust Trust & Safety Operations team with visible operational impact.
• Collaborate across Product Management, Policy, Legal, Engineering, and Customer Experience.
• Flexible hybrid work arrangement in the Dublin office.
• Base compensation includes an equity offering, with additional benefits available.