Customer Care Manager Northern Europe Cluster

Location: Jönköping, Sweden; assigned countries: UK, Ireland, Sweden, Norway, and Denmark. Flexibility to travel is required.

Company

Global provider of electrical connection and protection solutions, designing, manufacturing, marketing, installing, and servicing products for critical equipment, buildings, and processes.

What you will do

• Lead Customer Care operations across the assigned Northern European regional cluster.
• Align processes, performance standards, and customer care practices across countries and teams.
• Support the transition toward integrated Customer Care Operations across multiple product lines and markets.
• Balance workloads and optimize resource utilization across teams.
• Collaborate with other Customer Care Cluster Teams and support regional and global initiatives.
• Drive consistent performance, employee engagement, and continuous capability development.

Requirements

• At least 3 years of Customer Care leadership experience.
• Experience leading multi-country and multi-site Customer Care teams.
• Strong people leadership and cross-team collaboration skills.
• Strong operational leadership and execution capability.
• Flexibility to travel as required.

Culture & Benefits

• Global operations with opportunities for career development and impact.
• Commitment to innovation, integrity, customer focus, respect, teamwork, and accountability.
• Support for employee philanthropic activities and community organizations.
• Benefits designed to support employees' lives.
• Inclusive environment that values diversity and authenticity.