Customer Support Executive (AI)

Location: Hybrid in Duleek, Ireland

Company

hirify.global develops accounts, payroll, tax, and practice management software for accountants, payroll bureaus, and businesses across the UK and Ireland.

What you will do

• Act as the first point of contact for customer queries by phone and email.
• Diagnose and troubleshoot accounts and bookkeeping issues.
• Guide customers through the software and help them use its features effectively.
• Use AI-powered support tools, including Forethought and WalkMe, to improve response accuracy and speed.
• Keep current with accounts and bookkeeping changes relevant to customers.
• Share knowledge with colleagues and work with team leaders to meet support targets.

Requirements

• Strong communication skills, including a confident phone manner and active listening.
• Ability to troubleshoot and diagnose customer issues methodically under pressure.
• Interest in accounting, bookkeeping, or accountancy software.
• Strong IT skills and confidence learning new software tools.
• Customer-first, patient, and solutions-oriented approach.
• Comfort working alongside AI tools.

Nice to have

• Bookkeeping or accounts qualification such as AAT or equivalent.
• Previous customer support, helpdesk, or technical support experience.
• Working knowledge of accounting or practice management software.

Culture & Benefits

• Collaborative and supportive working environment.
• Flexible working practices within a hybrid workplace.
• Investment in AI and emerging technology.
• Opportunities for learning, career growth, and increased autonomy.
• Wellbeing support and recognition for strong performance.

Hiring process

• Application and hiring manager review.
• Recruitment screening call, psychometric testing, and two interview stages.
• Conditional offer followed by reference and right-to-work checks.