Client Services Specialist - German + French Speaking

Location: Dublin, Ireland; in-person onboarding and/or identity verification may be required

Salary: €31,500–€46,200 annual base salary for Ireland-based roles; offers may exceed this range based on experience and geographic location.

Company

hirify.global develops software that helps innovators design and create buildings, products, factories, cars, and films.

What you will do

• Provide frontline support for customer and partner requests involving product access, account sign-in, license fulfilment, orders, presales, and hirify.global Account features.
• Investigate technical and account issues using hirify.global systems, Windows tools, Microsoft Office, and third-party remote-access tools.
• Communicate with customers and partners by phone, chat, and email while maintaining high satisfaction and meeting operational KPIs.
• Deliver onboarding, training, how-to sessions, readiness calls, and internal or external webinars.
• Create and maintain knowledge-base content and educate users about self-service resources.
• Collaborate with sales and cross-functional teams on order questions, partner enablement, service reviews, process improvements, system enhancements, and automation.

Requirements

• Fluent English, German, and French required.
• Familiarity with Windows operating systems and Microsoft Office products, with the ability to learn internal applications and customer-facing platforms.
• Strong verbal and written communication, attention to detail, accountability, and ownership of tasks.
• Ability to work in a fast-paced, changing environment while maintaining professionalism with customers, partners, and internal teams.
• Willingness to work varying shifts and overtime as needed to meet business and customer demands.
• Based in Dublin, Ireland, with possible in-person onboarding or identity verification.

Nice to have

• Experience in a customer service environment.
• Additional EMEA language skills.
• Experience identifying trends, researching solutions, and improving processes.
• Ability to manage multiple priorities and challenge the status quo.

Culture & Benefits

• Work in a customer-focused support environment built around shared team knowledge.
• Compensation may include annual cash bonuses, commissions for sales roles, stock grants, and comprehensive benefits.
• Inclusive culture focused on belonging and collaboration.
• Opportunities to contribute to partner enablement, internal knowledge sharing, and service improvements.