Customer Loyalty and Growth Associate (German Speaker)

Location: Lisbon, Portugal

Company

hirify.global builds platform technology and cloud-based SaaS solutions focused on global connectivity and remote software access.

What you will do

• Manage customer renewals within the 90-day renewal window.
• Identify upsell opportunities for additional features and connections.
• Upgrade customers from legacy licenses to current offerings and consolidate individual licenses.
• Reduce churn and increase retention through structured customer loyalty strategies.
• Conduct product demos and support customers throughout the renewal process.
• Collect detailed feedback from customers who churn and use it to inform retention strategies.

Requirements

• Excellent written and verbal communication skills in English and German.
• Knowledge of business administration, negotiation, and customer retention.
• Experience leading customer product demos.
• Understanding of cloud services, SaaS solutions, CRM, and business analysis.
• Strong listening, logical reasoning, follow-through, communication, and problem-solving skills.
• Ability to work with urgency and adapt in a fast-paced environment.

Nice to have

• Experience working with quotas and KPIs.
• Additional language skills.
• Creative, empathetic, organized, and resilient approach to customer work.

Culture & Benefits

• Fixed-term position with potential for extension.
• Agile work environment.
• Professional and collegial atmosphere.
• Equal-opportunity workplace with opportunities for professional growth.