Qualifications Adviser

Location: Hybrid or onsite at the Milton Keynes office, United Kingdom. Attendance at the Milton Keynes office is required once per week on Thursdays for the hybrid arrangement; full-time onsite work is also supported. Working hours are 09:00–17:30, Monday–Friday.

Salary: £27,319–£30,378

Company

hirify.global is a UK university focused on flexible part-time higher education, widening access, and research.

What you will do

• Provide information, advice, and guidance on qualification requirements and regulations to students, colleagues, and third parties.
• Process qualification acceptance requests and assess student qualification records using curriculum data systems.
• Maintain student records and documentation related to the conferment of qualifications.
• Process payments, dispatch duplicate certificates, and manage certificate stationery stocks.
• Support continuous improvement, service standards, KPIs, quality requirements, and project work.
• Build effective working relationships across the University and contribute to a flexible service environment.

Requirements

• Experience providing advice and guidance to customers and responding to complex, diverse queries.
• Experience handling confidential information and understanding data protection issues.
• Excellent interpersonal, written, and telephone communication skills, with the ability to explain policies and processes clearly.
• Ability to work under pressure, meet tight deadlines, and adapt to changing working practices in a busy team.
• Strong IT skills, including Microsoft Office and the ability to learn internal and commercial systems.
• Ability to attend the Milton Keynes office once per week for the hybrid arrangement.

Culture & Benefits

• Flexible working discussions are available, including job share, part-time, and compressed-hours arrangements.
• Hybrid and full-time onsite working options are supported.
• Benefits and policies are designed to support work-life balance.
• Leave restrictions may apply during peak operational periods.
• Travel expenses to the Milton Keynes site are not reimbursed.

Hiring process

• Submit a CV and a supporting statement of no more than 1,000 words.
• Interviews are expected to take place in person in Milton Keynes during the week commencing 9 November 2026.