Customer Care Specialist (French Market)

Location: Barcelona, Spain; on-site

Company

hirify.global provides a platform that helps independent hoteliers and property owners run their businesses.

What you will do

• Provide customer support through chat, phone, and email.
• Guide hoteliers through the platform and help them become more self-sufficient.
• Diagnose and resolve technical issues, escalating complex cases to Product and Engineering.
• Build customer relationships that support satisfaction, loyalty, and retention.
• Monitor feedback, identify recurring issues, and help improve support processes.
• Collaborate with Product, Engineering, and Customer Success while staying current on product updates.

Requirements

• Native French with strong written and verbal English.
• At least one year of experience in a customer-facing role, such as chat, phone, or email support.
• Strong customer orientation and the ability to adapt communication to different profiles.
• Structured problem-solving skills, empathy, organisation, and composure under pressure.
• Ability to manage multiple cases autonomously and collaborate effectively across teams.

Nice to have

• Spanish language skills.

Culture & Benefits

• Performance-based incentives and stock options with progressive vesting.
• Comprehensive health insurance.
• 25 days of holidays from the first day, increasing to 28 after one year and 30 after two years.
• €10 per working day for lunch through a virtual canteen when working from the office.
• Flexible benefits for meals, childcare, transportation, and training, plus on-demand salary access.
• International team representing more than 35 nationalities, based in a leading European technology hub.