Team Manager, Account Management, SME & Growth (Fintech)

Location: Hong Kong SAR

Company

Airwallex is an AI-native financial operating system providing global payments infrastructure and financial products for businesses.

What you will do

• Lead, coach, hire, onboard, and develop a high-performing team of Account Managers.
• Manage a portfolio of strategic customers and drive revenue growth through cross-sell, upsell, expansion, renewals, and retention.
• Define and execute account management strategy with regional leadership.
• Build senior stakeholder relationships and act as executive sponsor for strategic customers from onboarding through scale.
• Run portfolio reviews and business reviews using customer, revenue, pipeline, risk, and health data.
• Partner with Sales, Product, Solutions Engineering, Marketing, Finance, and Operations to improve customer experience and influence product priorities.

Requirements

• 5+ years of relevant professional experience, including 3+ years in account management and 2+ years leading and developing Account Managers or similar commercial teams.
• Experience managing complex, multi-stakeholder accounts, preferably in payments, fintech, SaaS, or B2B technology.
• Proven track record of meeting or exceeding revenue targets.
• Strong commercial acumen with experience in negotiations, renewals, commercial structures, and executive-level conversations.
• Strategic and analytical mindset with the ability to use customer data, market trends, and product usage to identify growth opportunities.
• Bachelor’s degree or equivalent qualification.

Nice to have

• Experience in payments, FX, card issuing, treasury, or financial platforms.
• Experience with B2B software or complex technology solutions.
• Experience in a high-growth or scale-up environment.

Culture & Benefits

• Work with a global financial infrastructure company operating across North America, Europe, the Middle East, and Asia-Pacific.
• Collaborate across a distributed organisation with more than 2,300 employees and 27 offices.
• Operate in a fast-moving environment that values founder-level energy, curiosity, good judgment, and first-principles decision-making.
• Equal opportunity employment with accommodations available for candidates with disabilities or special needs.