Loyalty Executive | LOOKFANTASTIC (Ecommerce)

Location: Manchester, United Kingdom; on-site role

Company

THG is a global ecommerce group operating beauty and sports nutrition retailers and brands, including LOOKFANTASTIC.

What you will do

• Support the day-to-day operation, administration, and campaign execution of the LF Beauty Plus+ loyalty programme.
• Coordinate with trade, buying, commercial, marketing, campaign, CRM, and other stakeholders to deliver loyalty activity.
• Support programme planning, feature iteration, operational improvements, optimisation, and international rollout projects.
• Track project, scheme, and campaign performance against KPIs and turn results into actionable recommendations.
• Support CRM promotions and transactional activity, including customer communications and journeys across email and push messaging.
• Audit and optimise the loyalty customer experience across onsite, in-app, CRM, and offline touchpoints.

Requirements

• Experience working cross-functionally with multiple teams.
• Comfort analysing data and using analytics tools such as Tableau and Google Analytics.
• Ability to draw actionable insights and communicate updates clearly to stakeholders at different levels.
• Strong collaboration, influencing, communication, organisation, and time-management skills.
• Attention to detail, results orientation, self-motivation, and willingness to learn.
• Ability to work on-site in Manchester, United Kingdom.

Nice to have

• Experience or interest in loyalty, CRM, customer lifecycle, or customer retention.
• Experience in retail, ecommerce, or beauty.

Culture & Benefits

• Access to bespoke development programmes and an upskilling programme delivered with an external training provider.
• 25 days of annual leave plus bank holidays, birthday leave, enhanced family leave, compassionate leave, and volunteer leave.
• Access to an in-house GP, a 24/7 Bupa Employee Assistance Programme, an on-site gym, and an on-site physiotherapist.
• Salary sacrifice savings on personal technology, a subsidised bus pass, staff discounts of up to 50% on THG brands, and an on-site staff shop.
• Inclusive workplace with reasonable adjustments available during the recruitment process.

Hiring process

• Applications are reviewed as received; responses are generally provided within 14 days.
• Reasonable adjustments can be requested if invited to interview.