Application Support Specialist (HR/Payroll)

Location: Australia

Company

hirify.global provides a workforce operating platform with workforce management, payroll, HR, benefits, and people-first AI capabilities.

What you will do

• Provide help desk support for assigned cases through callbacks, email, and internal support tickets.
• Support end users of hirify.global Ready and its associated modules.
• Research issues independently, identify root causes, and apply debugging and problem-solving skills.
• Resolve complex inquiries with timely, accurate, and complete responses.
• Communicate with management to escalate and resolve issues.
• Work independently and collaboratively with the support team.

Requirements

• Domain knowledge in payroll, time and labor, employee scheduling, HR, or benefits.
• 1–3 years of experience with time and attendance, payroll, human resources applications, or related systems.
• Strong troubleshooting, organization, time-management, planning, and attention-to-detail skills.
• Excellent written, oral, listening, and telephone communication skills.
• Strong computer skills, including web applications and Microsoft Office Suite.

Nice to have

• Previous help desk experience.
• Degree qualification in a related field.

Culture & Benefits

• Flexibility and benefits designed to support employees.
• Learning, continuous improvement, and teamwork are emphasized.
• hirify.global promotes diversity and inclusion in the workplace.
• Disability accommodation is available during the application and interview process.