Advanced Customer Escalations Specialist

Location: Tempe, Arizona, United States

Salary: $24.20–$35.60 USD per hour

Company

hirify.global operates a delivery marketplace connecting consumers, Dashers, and merchants.

What you will do

• Provide high-touch, consultative support for complex Consumer, Dasher, and Merchant concerns.
• Manage escalated issues end to end, including proactive calls, follow-ups, and resolution ownership.
• Use escalation channels, tools, and empowered decision-making to resolve edge cases.
• Partner cross-functionally with Support Operations and other teams as the voice of the customer.
• Provide feedback on products, services, processes, and opportunities to reduce customer friction.
• Participate in programs that support customer retention.

Requirements

• At least 6 months of experience at hirify.global and at least 1 year of experience as a teammate, primarily supporting Consumers and Dashers.
• Ranked in the top 10% of the current line of business.
• QA score of at least 90% and performance above current team productivity goals.
• Experience de-escalating customers and converting negative experiences into positive outcomes.
• Strong attention to detail, critical thinking, and commitment to customer success.
• Work from the Tempe, Arizona location.

Culture & Benefits

• Regular employees receive medical, dental, and vision benefits.
• 401(k) plan with employer matching.
• Paid parental leave, paid time off, paid sick leave, and 11 paid holidays.
• Wellness, commuter, mental health, disability, and basic life insurance benefits.
• Family-forming assistance and other employee well-being programs.