Senior User Researcher

Location: Remote in the United States preferred. Collaboration with teams in Asia and Europe may require working outside regular business hours 2–3 times per week.

Base salary: USD $134,000–$179,000 annually; CAD $123,000–$160,000 annually.

Company

hirify.global is a post-purchase SaaS company building an automation platform for ecommerce merchants, including shipping, tracking, predictive delivery, and returns management.

What you will do

• Own end-to-end user research for one or more post-purchase product areas with minimal oversight.
• Partner with Product, Design, Product Marketing, and Engineering to identify high-impact research topics.
• Design and execute primary research using qualitative and quantitative methods to understand user behavior and evaluate designs.
• Manage research plans and align stakeholders in ambiguous, fast-changing environments.
• Present actionable findings and recommendations to product teams and leadership.
• Define and track the impact of research on product and business outcomes.

Requirements

• 5+ years of applied UX or user research experience.
• Depth in generative and evaluative research methods, with strong command of multiple qualitative and quantitative approaches.
• Experience owning research for a product area with minimal oversight.
• Ability to synthesize research into actionable insights and recommendations, supported by a portfolio or work samples.
• Strong storytelling, stakeholder-management, and mentoring skills.
• Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Cognitive Science, Design, or a related field, or equivalent practical experience.

Nice to have

• Experience in SaaS and/or ecommerce.
• Mandarin proficiency.

Culture & Benefits

• Remote-first and hybrid-flexible work setups with flexible hours depending on time zone and role requirements.
• Healthcare coverage from day one and retirement plans with company match.
• Unlimited paid time off.
• Annual learning and wellness benefit plus a monthly book perk.
• Career progression and professional development opportunities.
• In-office lunch and commuter benefits for hub-location employees.

Hiring process

• Initial resume screening and interview note-taking may be supported by AI tools.
• Hiring decisions are made by people, with accommodations available upon request.