Staff User Researcher (eCommerce)

Location: Remote, with a preference for candidates in the United States. Collaboration with teams in Asia and Europe may require working outside regular business hours 2-3 times per week.

Base salary: USD $165,000-$232,500 or CAD $151,000-$200,000 annually.

Company

hirify.global is a post-purchase SaaS company building an automation platform for ecommerce merchants, covering shipping, tracking, predictive delivery, and returns management.

What you will do

• Own and execute the research agenda across multiple product areas and systems.
• Identify and prioritize research opportunities that inform product strategy and business decisions.
• Design and conduct qualitative and quantitative studies with merchants and shoppers worldwide.
• Partner with Product, Design, Data Science, Engineering, and Product Marketing teams.
• Translate research findings into clear product and business recommendations for Directors, VPs, and other leadership.
• Mentor researchers, establish repeatable practices, and set quality standards for the research function.

Requirements

• 8+ years of applied UX or user research experience, including research across multiple product areas or a business domain.
• Ability to independently lead research strategy and roadmaps.
• Deep expertise in qualitative and quantitative research methods.
• Experience influencing executive-level stakeholders and aligning leadership on strategic questions.
• Strong synthesis, storytelling, and recommendation skills, demonstrated through a portfolio or work samples.
• Experience mentoring researchers and elevating research quality; a Bachelor's or Master's degree in a related field or equivalent practical experience.

Nice to have

• Experience in SaaS and/or ecommerce.
• Mandarin proficiency.

Culture & Benefits

• Remote-first and hybrid-flexible work setups with flexible hours depending on time zone and role requirements.
• Healthcare coverage from day one.
• Retirement plans with company match and unlimited paid time off.
• Annual learning and wellness benefit, monthly book perk, and professional development opportunities.
• In-office lunch and commuter benefits for employees in hub locations.
• Inclusive, values-driven culture with a focus on collaboration, curiosity, and professional growth.

Hiring process

• Resume screening and interview note-taking are supported by AI tools, while all hiring decisions are made by people.
• Accommodations are available throughout the recruitment process upon request.