Manager, Field Service Engineer - Surgical Vision (MedTech)

Location: São Paulo, Brazil; field service work at external customer facilities and support outside standard working hours may be required.

Company

Johnson & Johnson MedTech develops healthcare and medical device solutions, including products for Surgical Vision.

What you will do

• Lead, manage, coach, and develop Field Service Engineers supporting surgical vision medical devices.
• Plan service coverage, workloads, schedules, assignments, installations, upgrades, preventive maintenance, testing, and repairs.
• Act as an escalation point for complex technical and operational service matters involving customers, Sales, and internal stakeholders.
• Monitor service performance, analyze trends and operational risks, and implement corrective actions and process improvements.
• Oversee service documentation, inventory, calibrated test equipment, tools, replacement parts, and operating expenses.
• Support product introductions, technical training, workforce planning, recruitment, onboarding, and succession planning.

Requirements

• Bachelor's degree in Engineering, Electronics, Biomedical Engineering, Optical Engineering, Mechanical Engineering, Business, or a related discipline is preferred; an associate degree or technical certification may be considered with relevant experience.
• 6–8 years of related technical service, medical device, capital equipment, or field engineering experience is preferred.
• Experience leading, supervising, coaching, or coordinating technical field service personnel.
• Strong knowledge of medical devices, capital equipment, electromechanical systems, service documentation, preventive maintenance, calibration, inventory management, and technical support.
• Strong leadership, analytical, problem-solving, planning, customer escalation, communication, and resource-management skills.
• Valid driver's license and ability to operate and maintain a corporate vehicle where required; healthcare vendor credentialing as a J&J Vision employee is required.

Nice to have

• Technical proficiency in one or more relevant product-line modalities.
• Experience with regulated products, complex electromechanical equipment, service operations, performance analytics, and process improvement.
• Familiarity with Microsoft Office, Tableau, service-management platforms, and similar software.

Culture & Benefits

• Inclusive work environment focused on individual dignity, diversity, and merit.
• Cross-functional collaboration with Sales, Technical Support, Quality, Supply Chain, and other business functions.
• Work aligned with quality-system, environmental, safety, and healthcare vendor credentialing requirements.
• This position is not eligible for sales incentives or sales commissions.