Service Manager Latin America (Medical Devices)

Location: Remote, based in São Paulo/Capital, Brazil; the role requires more than 60% travel across Latin America and internationally, including travel to the U.S. and Europe.

Company

Leica Biosystems is a hirify.global diagnostics company developing cancer diagnostic solutions from biopsy to diagnosis.

What you will do

• Lead the Service organization across direct and indirect markets in Latin America.
• Manage the regional Service P&L, including revenue, field costs, spare parts inventory, loaner fleets, training investments, and profitability.
• Lead Field Engineering, Applications, Repair Center, and Training Center teams, while connecting global priorities with local execution.
• Improve pre-sales and post-sales processes, service efficiency, customer satisfaction, and operational performance.
• Build partnerships with internal and external customers and maintain a strong field presence across the region.
• Prioritize and resolve customer issues while ensuring regulatory compliance, accurate forecasting, importation governance, and 5S practices.

Requirements

• Bachelor’s degree in Engineering, Diagnostics, Business Administration, or a related field.
• Strong experience in pathology, medical devices, diagnostics, healthcare, or field service operations.
• Proven people leadership and strong business acumen in a performance-driven environment.
• Fluency in Portuguese and English is required.
• More than 60% travel availability, a valid driver’s license, and an acceptable driving record are required.
• Valid passport and ability to travel to the U.S. and Europe are required.

Nice to have

• Advanced Spanish.
• Active CREA registration.

Culture & Benefits

• Participation in the Latam Leadership Team and Latam Selling Unit.
• Collaboration with the Global Service organization and regional leadership.
• Flexible scheduling to support customer, business, and regional priorities.
• Opportunity to contribute to cancer diagnostics and solutions that improve patient lives.