Payment Support Representative III (Payments)

Location: Onsite in Louisville, Kentucky, United States

Company

hirify.global provides secure digital banking and payment technology for community banks and credit unions.

What you will do

• Research and resolve issues involving payment processing, payment methods, payment returns, notification of changes, and customer inquiries.
• Support financial institutions, merchants, and customers by ensuring payment issues are resolved and funds are correctly applied.
• Handle electronic payment conversions, payment data reviews, prospecting calls, ePayments, scrub-file quality assurance, and check-printing operations.
• Receive and respond to customer calls and emails, document issues and resolutions, and follow escalation procedures for complex cases.
• Verify customer information before modifications to maintain system security and communicate customer needs to the appropriate personnel.
• Train peers and lower-level representatives, participate in department teams, and suggest process improvements.

Requirements

• Minimum of 4 years of experience in a related field.
• Relevant experience may include customer service, payment operations, payment technology, payee or merchant relations, banking operations, payment processing, or financial research and balancing.
• Strong communication and organizational skills, multitasking ability, self-direction, and experience working in a team environment.
• Ability to work onsite at the Louisville, Kentucky office.

Nice to have

• Associate degree or an equivalent combination of education and experience.
• Familiarity with payment processing.
• Proficiency with Microsoft Office applications.

Culture & Benefits

• Benefits supporting physical, mental, and financial health.
• Culture centered on collaboration, inclusion, sustainability, and community impact.
• Focus on secure data access, fraud mitigation, seamless integration, and technology modernization for financial institutions.
• Onsite interview or in-person onboarding may be required to verify identity.