Service Coordinator

Location: Precision Solution, Quakertown, Pennsylvania, United States. U.S. Persons only due to ITAR export-control requirements.

Company

hirify.global provides testing, inspection, certification, and compliance services across manufacturing, power generation, aerospace, medical, and defense markets.

What you will do

• Coordinate field service, calibration, repair, and sales operations.
• Manage customer communications by phone and through the Service email account.
• Schedule service jobs, respond to breakdown calls, and adjust technician schedules to reduce customer downtime.
• Create work orders and maintain customer device, test-point, and service data in Qualer.
• Support preventive-maintenance and recalibration notices, quoting, reporting, parts ordering, and client setup.
• Identify service and laboratory sales opportunities while supporting quality and continuous-improvement initiatives.

Requirements

• At least three years of customer-service experience preferred.
• Strong customer relationship-building, organizational, verbal, written communication, problem-solving, and multitasking skills.
• Proficiency with PC applications, Microsoft Office Suite, especially Excel and Outlook.
• Ability to learn service operations and phone-system software quickly and accurately.
• Ability to work with minimal supervision and exercise independent judgment.
• Must qualify as a U.S. Person under applicable ITAR requirements.

Culture & Benefits

• Customer-focused role supporting service quality and satisfaction.
• Occasional training meetings, conferences, laboratory work, or field exposure may be required.
• Normal office work environment.
• Work supports continuous improvement and the company quality program.