Manager, IT Field Operations (Healthcare)

Location: New Jersey, United States; on-site presence required at various locations depending on daily assignments and projects.

Salary: $115,000–$130,000 per year.

Company

hirify.global supports community oncology practices through a patient-centric, physician-driven, and technology-powered healthcare model.

What you will do

• Lead the local IT department supporting a partnered oncology practice.
• Act as a liaison between practice stakeholders and central hirify.global technical support teams.
• Oversee day-to-day IT support, escalated tickets, emergency issues, and white-glove customer service.
• Lead technical and clinical technology projects, including new clinic openings.
• Improve IT support processes, procedures, service quality, SLAs, and performance metrics.
• Coordinate technology research, evaluation, recommendations, and implementation with IT leadership.

Requirements

• At least 5 years of progressively responsible experience in technology support.
• At least 3 years of IT leadership or management experience.
• Strong knowledge of hardware, software, networks, systems administration, telecommunications, and security.
• Experience with Active Directory, Group Policy, virtual environments, Microsoft 365, Microsoft Server products, VMware, and Remote Desktop Services.
• Understanding of HIPAA or comparable security, privacy, and regulatory frameworks.
• Strong leadership, communication, decision-making, incident analysis, problem management, and multitasking skills.

Nice to have

• Bachelor’s degree in information systems or a healthcare-related field.
• Healthcare IT experience.
• Zoom Phone or other VoIP phone system experience.
• PowerShell or other scripting and automation experience.

Culture & Benefits

• Values-driven culture combining startup enthusiasm with expertise in oncology, urology, technology, and finance.
• Customer-facing role supporting independent physicians and their patients.
• Full-time, on-site work across New Jersey practice locations.
• Attendance is an essential job function.