Manager, Client Delivery Experience (CDE PMO) - Remote

Location: Remote-USA; travel to client, hirify.global, and partner locations may be required, up to 50% or as needed. This role is not eligible for visa sponsorship.

Salary range: $105,600–$163,600 annually; anticipated hiring range typically falls between the minimum and midpoint.

Company

hirify.global is a payments credit union service organization and fintech solutions provider serving financial institutions across North America.

What you will do

• Lead client-facing project management and technical teams delivering card processing projects, conversions, product implementations, platform configurations, and quality assurance testing.
• Oversee requirements definition, project planning, deployment, change management, and issue resolution across debit and credit processing platforms.
• Manage strategic client projects, escalations, vendor relationships, stakeholder communications, and executive-level client interactions.
• Develop operational plans, KPIs, OKRs, performance standards, reporting procedures, and continuous-improvement initiatives.
• Support sales presentations and consulting engagements, including travel to client locations and presentations to senior client management.
• Recruit, coach, evaluate, and develop staff while managing resource allocation, workload distribution, and departmental performance.

Requirements

• Bachelor’s degree in a related field or an equivalent combination of education and experience.
• At least 8 years of credit/debit card or financial-industry experience, including 5 years of client project or conversion experience.
• Experience leading large cross-functional teams and engaging with senior internal and external stakeholders.
• Knowledge of card payment industries, processing systems, business impacts, contractual requirements, and project management best practices.
• Understanding of Six Sigma, process and change management, analytical methods, and quality-control practices.
• Ability to travel up to 50% or as needed and provide after-hours on-call support for project installations when required.

Nice to have

• Five years of management experience.
• Working knowledge of card processing systems.
• Experience with Microsoft Office tools including Word, Excel, PowerPoint, and Teams.

Culture & Benefits

• Remote-first and flexible work environment focused on inclusion, psychological safety, wellbeing, and belonging.
• Medical, dental, vision, telemedicine, life, disability, supplemental, and mental-health benefits.
• Paid time off, 12 paid holidays, family-care leave, and community volunteer time off.
• 401(k) with employer match, HSA contributions, FSA, tuition reimbursement, and wellness program.
• Equal opportunity employment with reasonable accommodation support.