Help Desk Analyst

Location: Harrisburg, Pennsylvania, USA; hybrid schedule with 5 days in the office and 5 days out of the office. Office attendance is required during training, after which telework is included in the schedule.

Salary: $15–$19 per hour

Company

hirify.global provides support services for business applications and users.

What you will do

• Receive telephone calls and emails from users experiencing business application issues or requesting usage guidance.
• Provide assistance with logins, password resets, application access, and user problem-solving steps.
• Analyze and troubleshoot business application, software, hardware, and service-related problems.
• Log issues in the tracking system, research solutions using technical databases and reference materials, and escalate tickets to tier two when required.
• Support system changes, upgrades, and new products by helping verify correct operation.
• Provide accurate answers and status updates, track time, follow quality standards, and complete assigned tasks.

Requirements

• Strong written and spoken communication skills.
• Ability to troubleshoot business application and user support problems.
• Ability to work in a team environment and follow defined escalation procedures.
• Ability to work the selected 8:00 AM–4:30 PM or 8:30 AM–5:00 PM shift.
• Ability to work in the Harrisburg, PA office as part of the hybrid schedule.

Culture & Benefits

• Hybrid work schedule combining office and telework days.
• Office-based training before joining the telework rotation.
• Choice of two work shifts: 8:00 AM–4:30 PM or 8:30 AM–5:00 PM.
• Team-based environment with defined quality standards and support procedures.