Collections Analyst II

Location: Tlaquepaque, Jalisco, Mexico

Company

hirify.global is a global technology company with a finance organization supporting customer relationships, cash flow, and Quote-to-Cash performance.

What you will do

• Manage a portfolio of customer accounts and drive timely collection of outstanding receivables.
• Analyze aging balances, payment trends, and account health to identify risks and cash acceleration opportunities.
• Investigate and resolve disputes with Sales, Order Management, Credit, Customer Operations, and Finance teams.
• Lead customer and cross-functional discussions, negotiate resolution plans, and establish action items and timelines.
• Perform account reconciliations and resolve billing, invoicing, purchase order, and payment application discrepancies.
• Track portfolio performance, escalate critical risks, and contribute to process improvement initiatives.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field.
• 2–4 years of experience in Collections, Accounts Receivable, Credit, Customer Service, Finance Operations, or a related area.
• Advanced English communication skills, written and verbal.
• Strong analytical, problem-solving, communication, negotiation, and stakeholder management skills.
• Knowledge of Accounts Receivable, collections practices, basic financial principles, Microsoft Excel, and business reporting tools.
• Ability to collaborate and influence stakeholders across diverse teams, cultures, and organizational levels.

Nice to have

• Knowledge of the Quote-to-Cash process.
• Experience managing multinational or strategic customer portfolios.
• Exposure to SAP, Oracle, or other ERP platforms.
• Experience in shared services, global business services, or multinational environments.
• Experience contributing to process enhancement initiatives.

Culture & Benefits

• Full-time position within the Global Direct Collections organization.
• Cross-functional collaboration with Sales, Account Management, Operations, Credit, and Finance.
• Opportunity to support strategic customer relationships and improve the customer payment experience.
• Work schedule listed as full time with no shift premium in Mexico.