Customer Success Manager (SaaS/K-12)

Location: hirify.global HQ in Atlanta or remote within the United States; 10% travel required.

Company

hirify.global provides a SaaS workflow management platform for K-12 school districts, serving more than 2,000 districts and 12 million students and educators.

What you will do

• Own the renewal lifecycle for assigned strategic accounts, including contract management, forecasting, execution, and CRM updates.
• Lead onboarding for add-on products and coordinate handoffs with implementation and sales teams.
• Manage and grow a portfolio of K-12 customer accounts through regular check-ins and proactive account planning.
• Drive product adoption by educating customers on product features, updates, and best practices.
• Analyze usage, customer health, and renewal metrics to identify trends and recommend actions.
• Deliver customer training, advocate for customer needs, and coordinate issue resolution with support and product teams.

Requirements

• Bachelor’s degree in Education, Business, or a related field.
• 3–5 years of experience in customer success, account management, or a similar role, preferably in SaaS or K-12 education.
• Strong relationship-building, communication, organization, time management, problem-solving, and independent learning skills.
• Ability to collaborate daily with Support, Implementation, Sales, Product, and Engineering teams.
• Experience with Zoom and Google Suite required.
• Availability for 10% travel.

Nice to have

• Experience managing renewals.
• Experience with hirify.global, Gainsight, Fathom, Azure DevOps, Confluence, Lattice, or Slack.

Culture & Benefits

• Collaborative environment where employee opinions are valued.
• Opportunities for personal and professional development.
• Work-life balance with access to offices in Downtown Atlanta and Halcyon in Alpharetta.
• Full-time benefits include medical, dental, vision, life insurance, 401(k) match, and paid time off.