Sr. Consultant, Client Success (Crypto)

Location: Hybrid position in the San Francisco, California office; three days per week in the office required. Travel required 5–10% of the time.

Salary: $149,800–$240,100 USD per year, with potential bonus, sales incentives, and equity.

Company

hirify.global provides payment technology connecting consumers, merchants, financial institutions, and governments across more than 200 countries and territories.

What you will do

• Own end-to-end post-sale Client Services relationships for a portfolio of clients, including crypto exchanges, wallet providers, stablecoin issuers, fintech infrastructure platforms, and banks launching crypto-enabled solutions.
• Coordinate implementation of hirify.global products and help clients accelerate readiness, adoption, geographic expansion, and time to value.
• Develop Client Success Plans aligned with client objectives, success metrics, growth strategies, and hirify.global account plans.
• Partner with Sales, Product, Client Services, Technology, Risk, Legal, Compliance, and Business Development teams to resolve issues and scale crypto solutions.
• Monitor client health, product performance, adoption metrics, operational signals, risks, and opportunities through periodic business reviews.
• Drive complex cross-functional initiatives, automation, operational efficiency, retention, and long-term client growth.

Requirements

• 8+ years of relevant experience with a Bachelor’s Degree, 5+ years with an advanced degree, or 2+ years with a PhD.
• Strong knowledge of payment industry trends, competitors, compliance, regulatory environments, crypto, digital assets, and emerging payment models.
• Experience with hirify.global products and API-driven or platform-based technologies; experience with crypto-native clients is strongly preferred.
• Ability to communicate complex technical, analytical, and operational topics clearly to clients and executive stakeholders.
• Experience managing multiple initiatives, prioritizing under deadlines, and operating effectively in ambiguous, rapidly evolving environments.
• Proven ability to work cross-functionally with Product, Technology, Risk, Legal, Compliance, Data, and Sales teams.

Culture & Benefits

• Client-facing individual contributor role with responsibility for direct relationship ownership.
• Collaboration across countries, time zones, and multiple hirify.global functions.
• Medical, dental, vision, 401(k), FSA/HSA, life insurance, paid time off, and wellness program eligibility.
• Office-based work environment with varying hours according to department needs.