Product Director, Access and Customer Experience, ICOTYDE PsO (Pharma)

Location: Horsham, Pennsylvania, United States; on-site presence required 3 days per week, with up to 20% domestic travel

Company

Johnson & Johnson develops innovative medicines and MedTech solutions, with a focus on improving outcomes for patients with complex diseases.

What you will do

• Shape ICOTYDE access and customer experience marketing strategy, including adherence programs, access messaging, targeting, and execution tactics.
• Lead field-aligned strategy, resource deployment, sample strategy, and execution with Sales, HCP Marketing, and PECS.
• Design integrated digital, peer-to-peer, and field channel plans to improve access and the ICOTYDE WithMe experience.
• Translate analytics and access data into actionable triggers, insights, and performance-boosting tactics.
• Manage external access and fulfillment partnerships, including relationships with KOLs, practice staff, and peers.
• Collaborate with specialty pharmacies and cross-functional portfolio teams to improve patient access, fulfillment journeys, and support offerings.

Requirements

• Bachelor’s degree in Life Sciences, Business, Marketing, or a related field; an MBA is preferred.
• At least 5 years of experience in pharmaceutical or healthcare marketing, market access, patient experience, analytics, consulting, or a related area.
• Experience planning and executing access or customer experience strategy, including payer systems, reimbursement, field engagement, and fulfillment.
• Strong understanding of patient and customer journey design, HCP engagement, omnichannel marketing, and payer dynamics.
• Ability to convert data into insights, define actionable triggers, lead cross-functional teams, and manage change in a matrixed organization.
• Ability to work on-site in Horsham 3 days per week and travel domestically up to 20%.

Nice to have

• Learning aptitude for emerging technologies, including AI, through exploration and practical application.

Culture & Benefits

• Inclusive work environment centered on diversity, dignity, and individual merit.
• Opportunity to contribute to immunology treatments and patient-centered healthcare innovation.
• Cross-functional collaboration with Sales, HCP and peer marketing, DTC, PECS, IPS, analytics, and external agencies.