Product Management Advisor, Patient Communications - Accredo (AI)

Location: Bloomfield, Connecticut, United States; occasional or permanent work from home may be available with cable broadband or fiber internet of at least 10 Mbps download and 5 Mbps upload.

Salary: $94,900–$158,100 annually, depending on experience and geographic location; annual bonus plan eligibility anticipated.

Company

Evernorth Health Services, a division of hirify.global, develops pharmacy, care, and benefit solutions that improve health and increase access to treatment.

What you will do

• Support the strategy, roadmap, optimization, and continuous improvement of AI-powered IVR and patient and prescriber communication capabilities.
• Analyze engagement, adoption, communication effectiveness, operational performance, and business impact across inbound and outbound channels.
• Optimize conversational AI, self-service capabilities, proactive notifications, reminders, alerts, educational outreach, and engagement campaigns.
• Define KPIs, reporting, dashboards, experiments, and actionable recommendations with analytics partners.
• Gather business requirements, coordinate enhancements, support governance, and resolve issues across business, operations, product, technology, analytics, compliance, marketing, clinical, and vendor teams.
• Identify opportunities to apply AI, automation, CRM, and emerging technologies to improve patient and prescriber experiences.

Requirements

• 3+ years of experience in product management, business analysis, communications, customer engagement, healthcare technology, analytics, or a related field.
• Experience supporting customer, patient, prescriber, provider, or healthcare stakeholder engagement programs and communication platforms.
• Strong analytical, problem-solving, written, verbal, presentation, and cross-functional collaboration skills.
• Experience gathering business requirements, managing multiple priorities, influencing outcomes, and translating data into actionable insights.
• Experience with conversational AI, virtual assistants, communication orchestration, contact center, CRM, digital engagement, reporting, dashboards, or business performance analysis.
• Experience supporting healthcare, specialty pharmacy, PBM, or health services organizations.

Culture & Benefits

• Benefits begin on the first day of employment and include medical, vision, dental, well-being, and behavioral health programs.
• 401(k), company-paid life insurance, tuition reimbursement, paid holidays, and leaves of absence.
• At least 18 days of paid time off per year.
• Annual bonus plan eligibility is anticipated.
• Work-from-home arrangements require a qualifying cable or fiber internet connection.