Application Advisor - Hospital Billing (Epic)

Location: US - National; travel up to 10% and on-call rotations may include nights and weekends.

Company

hirify.global provides managed technology services exclusively to the healthcare industry, helping healthcare providers use technology and achieve digital transformation.

What you will do

• Design, build, test, troubleshoot, and optimize EHR applications for complex healthcare customers.
• Analyze customer issues and requests across integrated applications, translate needs into requirements, and implement system changes.
• Lead workflow analysis, system audits, upgrades, testing, and impact management for application changes.
• Manage multiple customer projects, tickets, documentation, SLAs, and change-control activities.
• Guide customer communication and change management while supporting IT and operational stakeholders.
• Mentor team members, document customer processes, and support onboarding and knowledge transfer.

Requirements

• Active Epic Resolute Hospital Billing (HB) certification is required.
• At least 3 years of direct Epic Hospital Billing experience and a moderate understanding of the application.
• Post-secondary education or equivalent experience.
• Strong problem-solving, technical, communication, organization, and customer-service skills.
• Experience with ticketing systems and change-management processes; proficiency with Microsoft Office.
• Ability to work independently and collaboratively, exercise sound judgment, and escalate appropriately.

Nice to have

• Active Epic HB Claims certification.
• Knowledge of ITIL processes, management or project management experience, and participation in systems implementations.

Culture & Benefits

• Supportive Managed Services team environment focused on customer outcomes.
• Opportunities to mentor colleagues and develop technical capabilities.
• Work with healthcare IT and operations stakeholders, including senior leadership.
• Participation in customer support, internal initiatives, and ad hoc projects.