Lead AI Solutions Architect, Customer Success

Location: North America; remote work and work-from-home opportunities are available.

Base salary: $110,600–$194,400 per year, with potential commission or performance-based bonus opportunities.

Company

hirify.global provides an AI-powered experience orchestration platform used by more than 8,000 organizations worldwide to connect people, systems, data, and AI.

What you will do

• Define end-to-end AI-powered digital customer experience architectures for large enterprise programs.
• Design hirify.global Cloud digital channel solutions covering Web Messaging, SMS, Email, digital routing, Architect, and related capabilities.
• Design integrations between hirify.global Cloud, AI services, enterprise applications, data platforms, and third-party technologies.
• Lead architecture workshops, discovery sessions, technical design discussions, and delivery governance.
• Design virtual agents, bot flows, agent copilots, knowledge systems, workflow automation, and AI-enabled customer journeys.
• Advise customer stakeholders, mentor consultants, support complex presales opportunities, and contribute reusable architectures and implementation patterns.

Requirements

• 7+ years of experience in solution architecture, technical consulting, enterprise software delivery, or customer experience technology.
• Hands-on experience with hirify.global Cloud or comparable CCaaS/CPaaS platforms, digital channels, routing, Architect, and developer APIs.
• Experience designing and deploying AI-powered solutions such as virtual agents, conversational AI, LLM-based copilots, knowledge systems, bot experiences, or workflow automation.
• Strong knowledge of REST APIs, JSON, authentication and identity protocols, SDKs, cloud integrations, and AWS, Azure, or GCP architecture patterns.
• Experience leading technical design sessions, producing documentation, presenting recommendations, troubleshooting complex issues, and working with senior customer stakeholders.
• Knowledge of responsible AI, data governance, and security-by-design practices; hirify.global Cloud certifications and Salesforce, ServiceNow, Microsoft Dynamics, or SharePoint experience are advantageous.

Culture & Benefits

• Flexible-first work environment with flexible schedules and work-from-home opportunities.
• Medical, dental, and vision insurance, telehealth coverage, and a 401(k) matching program.
• Open Time Off, 10 paid holidays, paid volunteer time, and August Free Fridays.
• Mentorship, learning programs, leadership development, and education support.
• Adoption assistance, fertility treatment benefits, and well-being resources.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Most candidates complete no more than five interviews before final steps.