Mobile Network Experience Specialist

Location: Field-based role covering the North West of England; ideally based in this region. The role includes walk and drive testing across the live mobile network.

Company

hirify.global is a UK communications group operating brands including BT, EE, Openreach, and Plusnet.

What you will do

• Lead investigations into complex and high-profile customer, network, and service issues outside standard operational processes.
• Combine customer insight, network data, specialist testing, and field evidence to identify root causes and recommend lasting improvements.
• Conduct walk and drive testing, engage with customers when required, and evaluate tactical or permanent solutions.
• Translate recurring customer issues into network, service, process, and operational improvements.
• Benchmark network performance and test new products, services, and technologies in the live network.
• Collaborate with Networks, managed services, external partners, and senior stakeholders while providing clear technical recommendations.

Requirements

• Strong knowledge of mobile network technologies, protocols, service flows, RAN, and Core troubleshooting.
• Strong understanding of RF principles, power measurements, spectrum, and network analysis.
• Experience using specialist test equipment and interpreting network, device, and field-testing data.
• Strong analytical, problem-solving, customer management, and stakeholder management skills.
• Ability to explain complex technical issues clearly, influence across organisational boundaries, and manage sensitive escalations.
• Collaborative approach with the ability to work through ambiguity, balance priorities, coach others, and improve team operations.

Nice to have

• Technical qualification, apprenticeship, or equivalent relevant industry experience.
• Experience in a mobile network or technology-driven operational environment.
• Experience investigating complex customer, network, or service issues and translating findings into practical improvements.
• Experience supporting change, continuous improvement, or new product and service launches.

Culture & Benefits

• 10% on-target bonus.
• BT Pension scheme with a minimum 5% employee contribution and 10% BT contribution.
• 25 days of annual leave, excluding bank holidays, increasing with service.
• Equal family leave, flexible benefits, healthcare, cycle-to-work scheme, and season-ticket loan.
• Training and development opportunities, share-saving schemes, and discounts on broadband, mobile, TV, and retail products.