Field Service Engineer (MedTech)

Location: Pomezia, Roma, Italy; the role includes regular on-site work at customer premises and customer sites.

Base pay: €29,800–€48,530 per year, plus a target annual bonus or sales commissions depending on the role and location.

Company

Johnson & Johnson MedTech develops healthcare technologies and surgical solutions designed to make treatment less invasive, more personalized, and effective.

What you will do

• Install, maintain, diagnose, repair, and test surgical equipment within the assigned territory.
• Provide technical and functional support to customers, including remote assistance when requested.
• Replace electrical and mechanical spare parts, complete equipment connections, verify functionality, and document repairs.
• Work with customers, Clinical Engineers, Hospital Technicians, and the Sales Force on technical service offerings, quotations, tenders, and negotiations.
• Deliver technical training to clinical engineers and operating-room staff and support operating-room trials when required.
• Improve service procedures, reduce costs, maintain safety standards, and comply with ISO and company quality requirements.

Requirements

• Degree in Engineering, preferably biomedical, mechanical, or electronic engineering, or an equivalent qualification.
• More than 12 months of experience in after-sales technical assistance.
• English proficiency at Upper-Intermediate level (B2).
• Type B driving licence.
• Strong analytical and problem-solving skills.
• Knowledge of international standards IEC 60601 and IEC EN 62353.

Nice to have

• Experience with SAP Field Service Management.
• Knowledge of repair management, service request management, incident management, and customer support operations.
• Experience with continuous improvement, technical documentation, project management, and technical-commercial discussions.

Culture & Benefits

• Inclusive work environment focused on respect, diversity, dignity, and individual contribution.
• Vacation days and parental leave of at least 12 weeks.
• Bereavement, caregiver, volunteer, and well-being support.
• Programs supporting financial, physical, and mental health.
• Service anniversary and recognition awards, insurance plans, and performance-based annual bonus or sales commissions.