Strategic Partner Pre-Sales & Success Manager (Fintech)

Location: On-site in the London or Milton Keynes office, United Kingdom

Company

Viva.com is a European fintech and tech bank providing integrated payment, banking, financing, card issuing, and fiscalisation solutions for businesses across 29 countries.

What you will do

• Scope strategic account opportunities, define project requirements, and prepare Statements of Work.
• Lead implementations from onboarding through testing, pilot phases, readiness checks, and go-live.
• Coordinate internal and external stakeholders while tracking milestones, dependencies, and decisions.
• Own post-go-live success for strategic merchants and advise on integrations, reporting, reconciliation, and tailored solutions.
• Lead business reviews, identify expansion opportunities, and support long-term account growth.
• Provide customer and market feedback to Product and Technical teams to influence future solutions.

Requirements

• Experience in pre-sales, technical sales, customer success, implementation, or project management within payments, SaaS financial solutions, or a related technology environment.
• Ability to lead technical and commercial discovery calls and prepare Statements of Work.
• Experience managing complex client conversations, cross-functional stakeholders, tailored solutions, integrations, or strategic accounts.
• Commercial awareness and confidence supporting enterprise-level opportunities.
• Strong organisation skills, ability to manage multiple priorities, and a consultative customer-focused approach.
• Good understanding of APIs and RESTful integrations, with the ability to discuss technical requirements with internal and external stakeholders.

Nice to have

• Experience supporting strategic or enterprise merchants.
• Knowledge of payment solutions, integrations, or merchant acquiring.
• Experience growing customer relationships after implementation.
• Experience working with Product and Technical teams to shape solutions.

Culture & Benefits

• Performance-related bonus scheme.
• Private medical insurance, pension, car allowance, and mobile phone allowance.
• 25 days of holiday.
• Full training and ongoing support.
• Open and transparent working environment with a culturally diverse team.
• Access to modern payments acquiring technology in a fast-paced fintech environment.