Associate Support Account Manager (Fintech)

Location: New York, United States

Annual base salary: $58,800–$80,850, plus potential variable compensation and long-term incentive.

Company

hirify.global is a fintech company providing cloud-based treasury, payments, risk management, and working capital solutions for finance teams.

What you will do

• Support an assigned customer portfolio alongside experienced Support Account Managers.
• Participate in customer meetings and document follow-up actions.
• Monitor customer health and support activity.
• Coordinate with Support Engineers and Product teams.
• Learn proactive monitoring, reporting, and success planning.
• Maintain customer documentation and develop technical expertise through certifications and mentorship.

Requirements

• Customer service or technical support experience.
• Strong communication skills.
• Ability to learn complex financial software.
• Excellent organizational skills.
• Growth mindset and willingness to receive coaching.

Culture & Benefits

• Structured mentoring from experienced team members.
• Training in treasury technology and industry-recognized certifications.
• Clear career path into increasingly strategic customer-facing roles.
• Health, welfare, and wellbeing benefits.
• Culture centered on customer outcomes, integrity, teamwork, innovation, and continuous improvement.