4 дня назад
System & Escalation Engineer (Linux/Hosting)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
System & Escalation Engineer (Linux/Hosting): Providing escalated third-line support, provisioning customer services, and administering hosting systems with an accent on Linux server troubleshooting, cPanel/WHM, WordPress, and security-focused operations. Focus on resolving complex customer and internal escalations, managing system upgrades and vendors, and mentoring support engineers across alternating operational shifts.
Location: Fully remote for UK-based candidates, or hybrid from offices in Worcester, Reading, or Hemel Hempstead. Eligibility to work in the UK is required; relocation packages and visa sponsorship are not available.
Company
Managed hosting brands provide dedicated and cloud services, hosting products, and multi-channel technical support for online businesses across a broader ecosystem of PaaS and SaaS brands.
What you will do
- Provide escalated third-line technical support to customers through email, ticketing, and phone.
- Support first- and second-line teams with technical escalations.
- Deploy new customer services and manage ongoing system administration.
- Perform system upgrades and liaise with vendors.
- Mentor other support team members and resolve multiple issues under time pressure.
Requirements
- At least two years of strong hosting experience, including hands-on administration and troubleshooting of Linux servers through the command line.
- Strong experience with cPanel and WHM; Plesk experience is beneficial.
- Excellent technical knowledge of WordPress and other CMS or ecommerce applications.
- Understanding of key internet protocols and technologies, with a process-driven and security-focused mindset.
- Strong troubleshooting, organisational, customer service, and problem-solving skills.
- Excellent spoken and written English and the right to work in the UK are required.
Nice to have
- Experience with SaltStack, Ansible, or other configuration management and orchestration tools.
- Experience with Windows Server, IIS, MySQL, Magento, VLANs, networking, and firewalls.
- Knowledge of PHP, Python, and shell scripting.
- Technical qualifications or degree-level education.
Culture & Benefits
- Complete training and ongoing support.
- Diverse and inclusive culture with a relaxed, collaborative atmosphere.
- Coach-style leadership.
- Enhanced holiday scheme and birthday bonus.
- Alternating weekly shifts from 7:30am–4:00pm and 2:00pm–10:30pm, Monday to Friday, with participation in a paid on-call rota.
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