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5 дней назад

Desktop Support Technician

Формат работы
onsite
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
SA
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
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TL;DR
Desktop Support Technician (IT Infrastructure): Supporting and maintaining desktop services, business applications, computer hardware, telecommunications, and VoIP/video conferencing facilities with an accent on incident management, fault diagnosis, and preventative maintenance. Focus on minimizing downtime, resolving system faults within SLAs, escalating incidents efficiently, and supporting customers through 24/7 shifts.

Location: 4 Fir Street, Cape Town, South Africa

Company

hirify.global, part of Capgemini, provides intelligent operations and transformation services using domain expertise, AI-powered platforms, and analytics across multiple industries.

What you will do

  • Maintain and support business applications, desktop services, IT infrastructure, and information and communication resources.
  • Manage, prioritize, update, and escalate incidents and service tickets efficiently.
  • Install, diagnose, maintain, and repair PC, telephony, and related hardware.
  • Provide desktop support for computer hardware, software, telecommunications, and VoIP systems.
  • Configure and support VoIP phones and maintain the availability of video conferencing facilities.
  • Work on a 24/7 rotating shift schedule to support customers and minimize downtime.

Requirements

  • Matric/Grade 12 certificate or equivalent.
  • Tertiary IT qualification required.
  • Experience supporting desktop hardware, software, telecommunications, and IT infrastructure.
  • Ability to diagnose and repair system faults within agreed SLAs.
  • Ability to manage incident escalation to the Tier 3 IT Support Team.

Nice to have

  • MSCE or MCITP certification.
  • ITIL certification.

Culture & Benefits

  • Full-time employment.
  • Customer support environment covering multiple industries and business operations.
  • Proactive maintenance and risk identification are part of the service approach.

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