Senior Technical Support Specialist

Location: Cape Town, South Africa

Company

hirify.global is a FinTech company helping small and medium-sized businesses manage cash flow through simpler, faster financial products and services.

What you will do

• Provide advanced technical support for customers and internal users through phone, email, live chat, and other channels.
• Act as an escalation point for complex IT and technical support issues, collaborating with the Technical Support Team Lead and other technology teams.
• Manage incidents, problems, and changes, including root cause analysis and post-incident reporting.
• Maintain, monitor, optimize, and support the office network, wireless technologies, infrastructure, and services.
• Design, implement, and manage IT solutions and projects from conception to completion.
• Manage endpoint vulnerabilities, access assignments, IT assets, hardware and software lifecycles, suppliers, and service-level performance.

Requirements

• Matric certificate or equivalent.
• A+, N+, and Microsoft certifications are essential.
• At least 5 years of hands-on technical support experience, including 2 years in a Senior Technical Support position.
• At least 3 years of experience with office networking and wireless technologies such as Ubiquiti.
• At least 3 years of experience with Microsoft 365 and Azure cloud technologies.
• Experience with ITSM and ITAM tools, strong troubleshooting skills, clear communication, and the ability to work under pressure.

Nice to have

• ITIL certification or working knowledge of the ITIL framework.
• Experience in a high-pressure, fast-paced environment.

Culture & Benefits

• Solutions-focused culture that encourages curiosity and continuous improvement.
• Collaborative environment that values strong relationships and diverse perspectives.
• Purpose-driven work supporting small and medium-sized businesses in South Africa.
• Strong focus on ambitious execution, service quality, and customer satisfaction.