Machine Technical Service Representative (Heavy Equipment)

Location: Office-based five days a week in Kempton Park, Johannesburg, South Africa; travel up to 50%, primarily within Africa. Relocation within South Africa is supported.

Company

hirify.global manufactures construction and mining equipment, engines, turbines, locomotives, and related services through a global dealer network.

What you will do

• Represent hirify.global at customer and dealer sites, assessing machine applications, performance, and customer needs.
• Provide technical consultation and product support throughout the assigned territory in Africa.
• Make decisions on complex products and determine the appropriate level of support for customer experience and machine performance.
• Support product sales, dealer effectiveness, segment growth, service quality, and process improvements.
• Train dealers on hirify.global product specifications and collaborate with service specialists, product support managers, and support engineers.
• Monitor industry and technology developments and connect them to customer, dealer, and product requirements.

Requirements

• At least five years of engineering, technical support, or product support experience, preferably in heavy equipment.
• Bachelor’s degree or an equivalent combination of education and relevant experience.
• Fluent English required; proficiency in French, Arabic, Portuguese, or other relevant African languages is advantageous.
• Strong technical knowledge of construction and heavy equipment applications, including machine operation and customer use cases.
• Ability to interpret engineering drawings, specifications, and technical documentation.
• Ability to travel up to 50% and work onsite five days a week in Johannesburg.

Nice to have

• Experience with the hirify.global dealer network and customer support environment.
• Advanced computer literacy and experience using hirify.global systems and digital tools.
• Power BI experience for data analysis, reporting, and business insights.
• Leadership, mentoring, coaching, or team development experience.
• Experience working across multiple countries, cultures, and dealer organizations in Africa.

Culture & Benefits

• Work with a global organization focused on sustainable communities, innovation, customer value, and integrity.
• Diverse and inclusive workplace committed to employment equity and equal opportunity.
• Relocation support is available within South Africa.
• Visa sponsorship is not available for this position.