Assistant Manager - Desktop Support

Location: Cape Town, South Africa

Company

hirify.global, part of Capgemini, provides AI-powered intelligent operations and transformation services across multiple industries.

What you will do

• Own incidents and service requests across client and hirify.global infrastructure, including escalations and closure on a 24/7 basis.
• Manage IT service delivery, reporting, audits, change management, quality processes, and compliance activities.
• Coordinate internal and external technology groups, projects, schedules, approvals, and resource planning.
• Lead, develop, and evaluate the reporting IT team, including workload planning, objectives, appraisals, and performance improvement.
• Engage with customers and operations teams, manage expectations, and provide solutions aligned with business requirements.
• Review processes, identify risks and improvement opportunities, and align technology, people, and processes with business objectives.

Requirements

• Tertiary IT qualification and at least 5 years of experience in an IT team management role.
• Experience with asset management, stock control, incident management, and change management.
• Experience managing and ensuring compliance for end-user computing, including antivirus and patch management.
• Broad knowledge of the IT landscape, IT operations, business processes, and commercial operations.
• Strong communication, analytical, practical, assertive, and self-directed working style.
• Availability to work on a 24/7 rotation basis when required.

Nice to have

• ITIL certification and strong understanding of the ITIL framework and its implementation.

Culture & Benefits

• Full-time employment within a large international intelligent operations organization.
• Work involves close coordination with customer-facing operations and technology stakeholders.
• Role includes continuous improvement, customer engagement, and service delivery ownership.