Customer Services Manager (Manufacturing)

Location: Hybrid in the UK: 3 days per week at hirify.global Omega Campus, Warrington; 1 day at Icon 1, Manchester Airport; 1 day working from home.

Company

hirify.global is a global ecommerce group operating beauty, sports nutrition, and contract manufacturing businesses.

What you will do

• Act as the primary operational contact for external co-manufacturing customers, providing updates on production, lead times, batch progress, and dispatch.
• Coordinate customer forecasts, purchase orders, production schedules, material requirements, and delivery milestones with Planning, Production, Logistics, Quality, and Dispatch teams.
• Monitor component and raw material deliveries, OTIF manufacturing performance, kitting activities, production runs, and supply risks.
• Process customer orders and manage production orders in hirify.global’s proprietary Ingenuity planning platform.
• Support B2B portal price-list setup, quarterly pricing updates, new product range administration, and master SKU data alignment.
• Reconcile customer-supplied materials, packaging, and ingredients while providing production timing and order-movement updates to Commercial and Finance teams.

Requirements

• Experience in customer service, client liaison, supply chain coordination, account coordination, or production administration, ideally in FMCG, food and beverage, packaging, or manufacturing.
• Strong written and verbal communication skills with the ability to maintain professional customer relationships.
• High accuracy in order processing, stock reconciliation, and system data maintenance.
• Basic understanding of production workflows, material lead times, and supply chain processes.
• Strong Microsoft Excel skills, including pivot tables, lookups, and reporting spreadsheets, plus experience with ERP, MRP, or ordering portals.
• Ability to work on-site four days per week across Warrington and Manchester, with one work-from-home day.

Nice to have

• Experience in contract manufacturing or third-party client operations.
• Familiarity with food, nutrition, or pharmaceutical manufacturing standards such as BRCGS or GMP.

Culture & Benefits

• Access to bespoke development and upskilling programmes.
• 25 days of annual leave plus bank holidays, birthday leave, and enhanced family and compassionate leave.
• Wellbeing support through an in-house GP, Bupa Employee Assistance Programme, on-site gym, and physiotherapy.
• Salary-sacrifice technology scheme, subsidised bus pass, staff discounts, and on-site staff shop.
• Volunteer leave, anniversary gifts, and employee referral rewards.