Customer Service Representative (Medical Technology)

Location: Guildford, Surrey, United Kingdom; hybrid office/home-office regime. Must be legally eligible to work in the UK and able to travel internationally.

Company

hirify.global is a global medical technology company developing clinically differentiated solutions that improve patient outcomes and transform healthcare workflows.

What you will do

• Receive and accurately process customer orders from entry through delivery.
• Manage customer accounts, resolve fulfillment and billing issues, and communicate with customers and field Sales.
• Maintain accurate customer and order data across systems and follow up on credit-related holds.
• Collaborate with Customer Service, Sales Operations, Pricing and Master Data, and Accounts Receivable teams.
• Provide phone support, technical guidance, operational support, and assistance to local Customer Service colleagues.
• Monitor KPIs and service-level performance, identify training needs, support onboarding, and contribute to process and knowledge-base improvements.

Requirements

• At least 2 years of experience in customer service.
• Proven experience driving process improvement initiatives.
• Legal eligibility to work in the UK is required.
• Ability to travel internationally.
• Strong verbal and written communication, interpersonal, organizational, and teamwork skills.
• Experience with ERP systems, preferably Oracle or Salesforce, and proficiency in Microsoft Office, SharePoint, Microsoft 365, and Teams.

Culture & Benefits

• Hybrid office and remote home-office working arrangement.
• Comprehensive and competitive benefits package.
• Professional development and career growth opportunities within a global corporate structure.
• Stability and resources of an established, fast-growing multinational company.
• Modern office facilities with nearby amenities and public transport access.