Senior Technical Solutions Engineer (Martech)

Location: London, United Kingdom

Company

hirify.global is a customer engagement SaaS platform that helps brands deliver personalized, cross-channel customer experiences using messaging, journey orchestration, and AI-powered decisioning.

What you will do

• Build and maintain shared systems for Solutions Consulting, including demo automation, agent and MCP skill packages, workflow plugins, and reusable asset repositories.
• Convert field feedback into a prioritized build backlog with defined data collection methods and measurable outcomes.
• Produce recurring insights for Solutions Consulting and sales leadership across regions, explaining what happened, why it happened, and what changed.
• Compare regional operating practices and identify reusable patterns without imposing uniform metrics.
• Investigate friction in deal cycles and specialist workflows through discussions with Solutions Consultants, account executives, and regional leaders.
• Drive adoption through project updates, sprint showcases, reusable assets, and collaboration with Field Architecture, POC Program Delivery, Security & Privacy, Tech Partnerships, and RFP Management.

Requirements

• Experience in operations, go-to-market engineering, solutions engineering, or technical program management within B2B SaaS.
• Hands-on scripting and light application development experience with Python, JavaScript/Node, APIs, and SDKs.
• Familiarity with AI development tooling such as Claude, Cursor, agent frameworks, and MCP.
• Experience using Salesforce, Looker or similar BI tools, and Snowflake or another data warehouse to build and defend dashboards.
• Understanding of sales cycles, presales motions, technical evaluations, and requirements definition.
• Strong communication skills, self-direction, and the ability to work with regional leadership and engineers.

Nice to have

• Interest in martech, AI tooling, and the evolution of technical evaluation from demos toward POCs and agent-driven connectivity.

Culture & Benefits

• Collaborative, transparent, inclusive culture with an emphasis on autonomy, accountability, curiosity, and work-life harmony.
• Hybrid ways of working and a curated in-office experience.
• Competitive compensation that may include equity, retirement benefits, and an employee stock purchase plan.
• Flexible paid time off and comprehensive medical, dental, vision, life, and disability benefits.
• Family services, fertility benefits, equal paid parental leave, professional development, career pathing, and an annual learning stipend.
• Employee Resource Groups, volunteer opportunities, donation matching, and community-focused initiatives.

Hiring process

• AI-assisted tools may be used to screen application materials, schedule and record interviews, and summarize interview notes.
• Recruiting teams remain responsible for hiring decisions, with options to request an alternative or manual review process where applicable.