Repair Management Handler (Motor Insurance)

Location: Hybrid working in Ipswich, United Kingdom; applicants must be based in the UK and have full Right to Work.

Company

hirify.global is a global business process management company delivering digital-first operational solutions across insurance, travel, BFSI, retail, healthcare, utilities, logistics, and other industries.

What you will do

• Manage vehicle repairs from allocation to completion through the approved repairer network.
• Negotiate with repairers, monitor costs and delays, and escalate cases to engineers, insurers, or internal teams when required.
• Provide timely updates and professional support to drivers, corporate clients, insurers, and repair partners by phone and email.
• Maintain accurate repair records, call notes, documents, milestones, and audit information.
• Arrange courtesy cars and rental vehicles to keep drivers mobile during repairs.
• Handle complaints, resolve issues where possible, and escalate them according to FCA and hirify.global guidelines.

Requirements

• UK-based applicants with full Right to Work in the UK.
• Professional and polite telephone manner.
• Confident computer and typing skills.
• Strong communication, organisation, attention to detail, and problem-solving abilities.
• Ability to manage workload in a fast-paced environment and maintain accurate records.

Nice to have

• Understanding of FOS, FCA, or data protection requirements.
• Experience in motor or fleet insurance, claims handling, or target-driven customer service.
• Knowledge of vehicle types, repairs, or basic automotive terminology.
• Commercial awareness and willingness to learn and develop.

Culture & Benefits

• Hybrid working designed to support work-life balance.
• Training and clear development pathways.
• Supportive and collaborative local team within a global organisation.
• Opportunity to improve customer experience while working with trusted partners and insurers.