Senior Manager, Consumer Engagement Operations (Coke ON)

Location: Tokyo, Japan. Full-time onsite role with 00%–25% travel. Relocation is not provided.

Company

hirify.global is building a digital-first, data-driven enterprise, with Coke ON serving as an omnichannel consumer engagement and loyalty platform in Japan.

What you will do

• Lead end-to-end operational execution of loyalty campaigns, promotions, and consumer engagement programs on Coke ON.
• Own campaign setup, testing, quality assurance, readiness processes, and launch coordination.
• Manage operational workflows and calendars across marketing, editorial, technical, bottler, agency, vendor, and partner teams.
• Track campaign and program performance, deliver operational reporting, and recommend improvements.
• Manage vendor and agency relationships while maintaining delivery quality and cost discipline.
• Build scalable processes, controls, standardization, and automation while ensuring legal, privacy, and promotional compliance.

Requirements

• 7+ years of experience in marketing operations, campaign management, or digital platform operations.
• Experience managing complex operational calendars across multiple teams and partners.
• Strong process, quality, project management, workflow management, and communication skills.
• Native-level Japanese is required.
• Business-level English is required.
• Knowledge of Agile Methodology, SQL, systems analysis, SDLC, data analysis, and troubleshooting.

Nice to have

• Experience with automation.
• Familiarity with loyalty programs and promotional compliance requirements.

Culture & Benefits

• Growth-minded culture focused on continuous learning and improvement.
• Values include curiosity, empowerment, inclusion, and agility.
• Cross-functional collaboration across marketing, technology, bottler, agency, vendor, and partner teams.