Senior Customer Engineer

Location: Hybrid, Singapore; frequent travel to Indonesia may be required, with up to 20–50% travel for customer meetings, conferences, industry events, and in-person collaboration.

Company

hirify.global operates a global network that protects and accelerates Internet applications through performance, security, and reliability services.

What you will do

• Lead technical discovery, validation, proof-of-concept planning, demonstrations, and architecture design with Account Executives and enterprise customers.
• Map customer infrastructure across DNS, CDN, Zero Trust, network security, and Workers to appropriate hirify.global architectures.
• Guide onboarding, migrations, deployment strategies, WAF tuning, and technical adoption without directly executing implementation work.
• Own customer health, technical risk, value realization, renewals, and expansion opportunities in a quota-carrying role.
• Act as a trusted advisor to engineering stakeholders and C-level executives through QBRs, architecture reviews, and lifecycle engagements.
• Use AI agents, LLMs, scripting, and internal platforms to automate documentation, security questionnaires, sandbox provisioning, and telemetry workflows.

Requirements

• 7+ years of experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering.
• Ability to design and explain complex enterprise network and security architectures, including Internet fundamentals, DNS, BGP, HTTP(S), SSL/TLS, WAF, Zero Trust, and SASE.
• Strong consultative communication, presentation, stakeholder management, commercial, and enterprise sales-cycle skills.
• Depth in at least four relevant technical areas, including Internet fundamentals, security, performance, AI proficiency, coding and scripting, or developer platforms.
• Experience with APIs, SDKs, webhooks, cloud-native tooling, infrastructure as code, CI/CD, or observability is relevant to the role.
• Work directly with clients in Indonesia and travel frequently to Indonesia; Bahasa Indonesia fluency is preferred.

Nice to have

• Experience creating technical workshops, code samples, documentation, or developer onboarding programs.
• Knowledge of LLM orchestration, RAG architectures, and model-access controls.
• Understanding of PCI DSS, HIPAA, or SOC 2 requirements.
• Background in hyperscalers, digital-native companies, distributed systems environments, or startups.
• An undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Culture & Benefits

• Work within a mission focused on protecting and improving the open Internet.
• Use AI as part of an iterative engineering and customer advisory workflow.
• Attend customer meetings, conferences, industry events, and in-person team collaboration as needed.
• Applicants progressing to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.
• Employment offers may be conditioned on authorization to receive technology controlled under U.S. export laws without sponsorship for an export license.