Sr. Specialist Rider Engagement (Logistics)

Location: Cairo, Egypt

Company

hirify.global is an on-demand food and Q-commerce delivery platform operating across eight countries in the MENA region, connecting customers with restaurants, local shops, and riders.

What you will do

• Develop rider retention strategies and reduce churn across operational zones.
• Analyze churn patterns, early-warning indicators, satisfaction metrics, NPS, and rider feedback.
• Translate root-cause findings into practical action plans and coordinate continuous improvement initiatives.
• Identify, negotiate, and manage partnerships that provide riders with benefits across telecom, insurance, retail, mobility, health, and financial services.
• Collaborate with Operations, Dispatch, Finance, Marketing, Legal, Rider Support, and 3PL partners.
• Communicate insights and performance results to leadership and support rider appreciation and community events.

Requirements

• Bachelor’s degree in Business, Operations, Marketing, or a related field.
• 4–6 years of experience in community management, engagement, operations, or partnerships, preferably in technology, delivery, logistics, or marketplace environments.
• Strong analytical skills and experience interpreting churn, retention, or behavioral data.
• Excellent negotiation, partnership management, and stakeholder communication skills.
• Structured, detail-oriented approach with the ability to manage multiple projects simultaneously.

Nice to have

• Experience working with frontline workers such as riders, drivers, or couriers.
• Background in rider experience or value proposition design.
• Ability to run surveys, analyze feedback, and convert insights into action.

Culture & Benefits

• Work within a 6,000+ person organization serving customers across the MENA region.
• Focus on engaged teams, talent development, and high performance.
• Total compensation may include benefits, equity, and variable bonuses for predefined roles.