Customer Success Director (Oracle Focused)

Location: Remote within the United States or Chicago, IL. Full-time schedule is Monday through Friday, 8:00 AM to 5:00 PM, with flexibility based on coverage. Travel of up to 50% may be required for customer meetings and training.

Salary: $100,000–$125,000 per year, plus eligibility for annual performance incentives.

Company

hirify.global provides supply chain technology, logistics execution services, data-centric network solutions, and an integrated freight technology platform across North America and Mexico.

What you will do

• Manage a portfolio of strategic Oracle OTM/GTM and RedwoodConnect customer accounts throughout implementation, adoption, renewal, and long-term growth.
• Build trusted relationships with executive sponsors and transportation, business, and IT stakeholders.
• Develop strategic account plans and multi-year roadmaps focused on value realization, user adoption, optimization, and supply chain transformation.
• Lead customer business reviews, steering committees, roadmap sessions, and executive meetings focused on KPIs, ROI, and product adoption.
• Partner with Delivery, Sales, Product, and Support to manage customer health, resolve escalations, and ensure successful transitions to support.
• Own renewal strategy and develop upsell and cross-sell opportunities across Redwood’s portfolio.

Requirements

• Bachelor’s degree in Supply Chain Management, Business, Information Systems, Logistics, Engineering, or a related field.
• At least 5 years of customer-facing experience in transportation or logistics.
• At least 2 years of experience with Oracle Transportation Management and/or Oracle Global Trade Management is highly desired.
• Strong understanding of transportation operations, logistics, supply chain execution, and transportation technology.
• Experience leading executive customer relationships, customer business reviews, and strategic planning sessions.
• Strong organizational, project management, problem-solving, communication, and multitasking skills.

Nice to have

• Experience with Zendesk, Confluence, Tableau, Salesforce, Chargebee, SharePoint, and Microsoft Office.
• Experience advising customers on AI and other supply chain technology solutions.

Culture & Benefits

• Access to experts and resources for learning and development, with opportunities for internal mobility.
• Employee referral program, employee resource groups, and community fundraising and volunteer events.
• Paid time off, floating holidays, volunteer time, rollover, and paid parental leave.
• Medical, dental, vision, 401(k) with match, flexible spending, dependent care, transit, and health savings account plans.
• Short- and long-term disability coverage, subsidized life insurance, pet insurance, accident care, and legal support.