Technician II-Technology Management (IT)

Location: NYU Langone Hospital—Suffolk, New York, United States; onsite support required.

Salary: $66,300.00–$69,399.83 annually.

Company

NYU Langone Hospital—Suffolk is a 306-bed medical center providing hospital, trauma, cardiac, stroke, surgical, outpatient, and specialty care services in eastern Long Island.

What you will do

• Install, maintain, configure, and support end-user infrastructure, including Windows and Macintosh workstations, printers, PDAs, LAN, audio/video, video conferencing, and telephone systems.
• Provide over-the-phone and onsite Tier 2 assistance, identify and resolve hardware and software issues, and escalate complex incidents to Tier 3.
• Perform diagnostic checks on desktop computers and help maintain secure, reliable device operation.
• Assist with technology projects, including installation, rollout, upgrades, testing, evaluation, and prototyping of software, hardware, systems, servers, and networks.
• Train and guide end users and help desk staff on hardware, software, and standard procedures.
• Manage desktop ticket queues, document actions and solutions, publish ticket updates, and close requests within service-level targets.

Requirements

• BA or BS degree and at least 2 years of related experience.
• Experience with end-user device administration, configuration, support, and troubleshooting.
• Ability to communicate technical information and difficult messages to end users in a service-oriented manner.
• Ability to lift at least 40 pounds.
• Occasional nights, weekends, or off-peak hours may be required.

Culture & Benefits

• Full-time schedule: Monday through Friday, 6:00 AM–2:00 PM.
• Work in a comprehensive medical center serving hospital and outpatient care needs.
• Equal opportunity employer committed to inclusion in recruiting and employment.
• Applications are completed online.