Technical Success Manager (DevOps)

Location: United States; remote work is available for candidates outside a reasonable commuting distance from the Atlanta, Sunnyvale, and Seattle offices.

Base salary: $140,000–$150,000 per year, plus equity and employee stock purchase plan eligibility.

Company

hirify.global provides a software delivery platform that helps enterprise customers manage, accelerate, and secure software from code through production.

What you will do

• Own the end-to-end customer journey, including adoption, value realization, customer health, and satisfaction.
• Build and execute Success Plans with enterprise stakeholders based on business goals and success metrics.
• Advise customers on platform architecture, best practices, product capabilities, and roadmap developments.
• Partner with Sales, Product, Solutions Engineering, Support, Training, R&D, and Marketing teams.
• Lead business reviews, demonstrate ROI, monitor usage trends, and support renewals, expansions, and risk mitigation.
• Use CRM and case management tools such as SFDC and JIRA to track outcomes and customer success metrics.

Requirements

• Four or more years of experience as a Customer Success Manager or Technical Account Manager in an enterprise software company.
• Bachelor’s degree or equivalent in Computer Science or Computer Engineering.
• Customer-facing experience, including crisis management and priority management for inbound and outbound requests.
• Experience supporting international enterprise customers and products affecting business or productivity.
• At least two years of experience with Java or another programming language.
• Strong analytical, problem-solving, interpersonal, organizational, and English communication skills; occasional weekend and holiday work is required.

Nice to have

• Experience with Dockerized applications and Kubernetes.
• Experience with continuous deployment and delivery tools such as Chef, Puppet, and Ansible.
• Experience with software architecture design, product development, and continuous integration tools including Jenkins, Artifactory, Docker, Maven, Gradle, and NPM.
• Experience with Ruby, Python, Groovy, or Go.

Culture & Benefits

• Remote work option for candidates outside reasonable commuting distance of the Atlanta, Sunnyvale, and Seattle offices.
• Equity package with restricted stock units and participation in the Employee Stock Purchase Plan.
• Medical, dental, vision, retirement, wellness, and other employee benefits.
• Work with enterprise customers, including many Fortune 100 organizations.