Product Management Senior Manager, Patient Engagement & AI - Accredo (AI)

Location: Tempe, Arizona, United States

Salary: $131,400–$219,000 USD annually, depending on experience and geographic location; eligible for an annual bonus plan.

Company

Evernorth Health Services, a division of hirify.global, develops pharmacy, care, and benefit solutions to improve health outcomes and accessibility.

What you will do

• Lead a team responsible for patient engagement initiatives, communication strategies, CRM capabilities, and AI-powered customer experiences.
• Define engagement strategies, customer journeys, communication plans, success metrics, and outcome-based measurements.
• Drive CRM optimization, personalization, segmentation, campaign effectiveness, and journey orchestration across digital and operational channels.
• Lead initiatives involving conversational AI, virtual assistants, AI-driven IVR, automation, and future AI-enabled engagement solutions.
• Coordinate complex programs across Business, Operations, Technology, Analytics, Legal, Compliance, Marketing, Clinical, and vendor organizations.
• Develop executive communications, business cases, strategic recommendations, portfolio priorities, governance models, and talent development programs.

Requirements

• 5+ years of experience in product management, customer engagement, CRM, communications strategy, digital transformation, healthcare technology, or a related discipline.
• Experience leading people, teams, programs, or large-scale cross-functional initiatives and influencing stakeholders without direct authority.
• Experience developing business strategies, communication plans, customer engagement programs, CRM initiatives, or customer journey capabilities.
• Strong analytical, organizational, problem-solving, strategic thinking, communication, writing, and presentation skills.
• Bachelor’s degree in Business, Communications, Healthcare Administration, Information Systems, Engineering, or a related field.
• Experience with healthcare, specialty pharmacy, PBM, CRM, conversational AI, virtual assistants, contact center technologies, Salesforce, Amazon Connect, Microsoft technologies, Genesys, or similar enterprise platforms.

Nice to have

• Experience presenting strategies, business cases, and recommendations to senior leadership.
• Product Management, Agile, AI, Marketing, CRM, or Project Management certifications.

Culture & Benefits

• Medical, vision, dental, well-being, and behavioral health programs available from the first day of employment.
• 401(k), company-paid life insurance, tuition reimbursement, paid holidays, and leaves of absence.
• At least 18 days of paid time off per year.
• If working from home occasionally or permanently, a cable broadband or fiber connection with at least 10 Mbps download and 5 Mbps upload is required.
• Focus on innovation, continuous improvement, customer-centric thinking, and improving access to healthcare solutions.