Customer Service Specialist - Export Sales Operations - Spanish and English (Medtech)

Location: Lisbon, Portugal; hybrid office/remote home office regime. Must be legally eligible to work in the EU, able to travel internationally, and available for fixed shifts supporting POR/US time zones (11:00–20:00 WEST / 05:00–14:00 CDT).

Company

hirify.global is a global medical technology company developing clinically differentiated solutions for orthopedics, healthcare providers, and active lifestyles.

What you will do

• Manage order-related inquiries from customers and sales teams across international direct markets.
• Coordinate with distribution centers and freight forwarders to support timely shipments.
• Resolve complex order, delivery, carrier, warranty, return, correction, and backorder issues.
• Monitor shipments, backlogs, inventory allocation, delivery updates, and shipment logs.
• Generate open-order and revenue reports while monitoring team KPIs and service-level performance.
• Provide operational guidance, support onboarding and system housekeeping, and contribute to process improvement and business continuity planning.

Requirements

• At least 3 years of experience in customer service, preferably in export, international trade, medical technology, sales, or data operations.
• Native or fluent English and Spanish at a minimum C2 level.
• Legal eligibility to work in the EU and availability for international travel.
• Experience with export documentation, including commercial invoices, packing lists, certificates of origin, and shipping or customs documents.
• Basic knowledge of Incoterms and experience with ERP or business systems such as Oracle, Salesforce, or Agile.
• Strong communication, analytical, organizational, multitasking, decision-making, and process improvement skills.

Culture & Benefits

• Hybrid office and remote home office arrangement in Lisbon.
• Comprehensive and competitive benefits package.
• Professional development and career growth within a global corporate structure.
• Stability and resources provided by an established multinational company with more than 7,000 employees.
• Modern office facilities, nearby amenities, and convenient public transport access.